Refund policy

Return and Refund Policy

Overview:

At AgTechLogic, we strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

Returns

Eligibility Criteria for Returns:

  1. Time Frame: Products can be returned within 30 days from the date of purchase.
  2. Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Instructions:

To initiate a return, please contact us at agtechlogic1@gmail.com or call (866) 586-3001 before sending your item back. Our customer service team will provide you with return authorization and shipping details.

Non-returnable Items:

We cannot accept returns on

  1. Perishable goods (e.g., seeds, plants)
  2. Downloadable software products
  3. Custom or personalized items

Refunds

Refund Process:

  1. Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
  3. Processing Time: Once your return has been approved, refunds are issued within 5–10 business days. Processing times may vary depending on your card issuer.

Partial Refunds:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund.

Shipping

Return Shipping Costs:

  1. Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
  2. . If you receive a refund, the cost of return shipping will be deducted from your refund. Unless prior arrangements have been made with our customer service team.

Damaged or Incorrect Items:

  • If you received a damaged or incorrect item, please contact us immediately. We will cover the return shipping costs and send a replacement or issue a full refund.

Exchanges

Exchange Process:

  • If you need to exchange an item for a different one, please return your item and place a new order for the desired item.
  • Exchanges are subject to product availability.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer service team:

Email: help@agtechlogic.com
Phone:  +1 866-586-3001
Address: 1910 S Stapley Dr #221, Mesa, AZ 85204, United States